Warranty: Stokke® YOYO

Warranty Period of Stokke® YOYO®: 

  • Stokke® YOYO³ frame: comes with a 2 year warranty on which you can add a third year by registering your frame on stokke.com
  • Stokke® YOYO® Accessories: comes with a 2 year warranty

The Stokke® Extended Warranty does not cover issues caused by normal use of the product – “wear and tear”, overloading of the product, minor variations in materials such as colour differences as well as extreme influence by external factors such as sunlight, temperature, humidity and environmental pollution.
Damage caused by accidents, transport, collisions or mishaps as well as theft are not covered by the Stokke® Extended Warranty.
Should the product have been fitted with accessories that are not supplied by Stokke® as part of the product range and collection, any consequential damage caused thereof is not covered by the Stokke® Extended Warranty.

If you have an issue relating to your purchased product, please place a claim via Stokke® Reclamation portal here.

In order to efficiently process your request, please provide with the details listed below:

    • Date of purchase
    • A photo of your receipt or a screenshot of your order confirmation
    • The Serial number of your product (if you do not know where to locate this, please visit the FAQ page of Stokke.com for details)
    • Photos/videos of the fault
    • A short description of the fault and how it happened
    • Your contact details including your telephone number which should include the country code, e.g. +44, in the event we need to contact you